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Service Interruption

  • Payment Processing Issue (TNS) Resolved

    Time: Tuesday 28th October 2014 - 12:45 - 12:54 Detail: We are currently experiencing issues connecting to our payment processing gateway; TNS. All payments attempting to be processed by the TNS gatew...

  • Unexpected Service Disruption.

    Time: 04:12am service has been restored. Our telco-supplier has informed us that, because of a lightning strike, and compounded by flooding, our colo2 site is currently offline.  They're working to re...

  • Unexpected Service Disruption.

    Time: 2014-09-13 - 8:30am, We're currently experiencing connectivity issues with one of our co-location sites (Colo2), IVR, SMS and Web services are affected.  Our supplier is aware of the issue and t...

  • Unexpected Service Disruption - Telephony Outage - Resolved.

    Summary: Between 6am and 9.30am IVR services were not receiving calls.  Full service has now been restored and all services are back to normal.   Detail: The issue was with a faulty interconnect betwe...

  • Unexpected Service Disruption - Telephony Outage

    Update: 09:20am This issue has been resolved, and services are being restored. Update: 08:50am our provider is still investigating the issue. Update: 08:20am our interconnect provider has confirmed th...

  • Resolved: Network Quality Issue Affecting Colo2 Data Centre Voice Services (Updated 10:23 - Status: Resolved/Confirmed)

    Date: Tuesday 5th August 2014 Status:    Resolved (Confirmed)   Summary:   We're currently experiencing an issue with the network quality on our dedicated SIP lines within our Colo2 Data Centre. This ...

  • Unexpected Service Disruption- Service resumed

    Time:  Tuesday 24th June - Service resumed   Detail:  We experienced a short unexpected outage this afternoon (24-06-14 between 14:41 and 14:53). Service has once again resumed and the outage is curre...

  • Unexpected Service Disruption- Currently ongoing

    Time:  Tuesday 24th June - Ongoing   Detail:  We are currently experiencing service disruption which is affecting all services. The encoded team are working to correct this as quickly as possible and ...

  • Email Service Disruption

    Our servers are currently experiencing issues with sending emails.  Currently any emails sent are being dropped and won't be resent during this period.  Engineers are working to resolve this issue ASA...

  • Unexpected Service Disruption (13/08/2013 between 14:38 and 14:42)

    Time:  Tuesday 13th August between 14:38 and 14:42   Detail:  We experienced a short unexpected outage affecting all services between 14:38 and 14:42. All services are one again stable and the outage ...