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News

  1. News

    1. Encoded Freeze Period 2019/2020
    2. Helpdesk maintenance and website refresh
    3. Colo Maintenance 16/10/2018 22:00 (up to 10 mins down time expected)
    4. See all 9 articles »
  2. Maintenance (Encoded)

    1. Scheduled Maintenance - Security update to renew SSL certificates for 'Encoded' websites (no downtime expected) - rescheduled
    2. Scheduled Maintenance - Security update to disable legacy encryption ciphers (no downtime expected)
    3. Telephony Outage, Planned Maintenance 2018-03-29 22:00 BST - COMPLETED
    4. See all 33 articles »
  3. Maintenance (Partner)

    1. 3rd Party Service Advisory: MasterCard (formerly TNSPay) Europe
    2. 3rd Party Service Advisory: MasterCard - Daily Extract Report collection via FTP change (no customer action required)
    3. 3rd Party Service Advisory: MasterCard - HSBC Settlement File Delay
    4. See all 10 articles »
  4. Service Interruption

    1. Unexpected service disruption affecting payment services- 21/02/2019
    2. Unexpected service disruption affecting IVR services - Resolved (at risk)
    3. (RESOLVED) 3rd Party Service Interruption affecting some IVR Services - Kingston (telco supplier)
    4. See all 24 articles »
  5. Unplanned Outage

    1. Unexpected Service Disruption 26/04/2017 (Resolved)
    2. Unexpected Service Disruption 11/08/2016 (Resolved)
    3. Service outage for SIP based IVR services - Restored (at risk)
    4. See all 6 articles »
  6. Security Advisory

    1. Encoded Security Advisory Notice - Meltdown (CVE-2017-5754), Spectre (CVE-2017-5153 / CVE-2017-5715)
    2. Petya (Petwap) Ransomware Vulnerability (CVE-2017-0144)
    3. WannaCry (WannaCrypt) Ransomware Vulnerability (CVE-2017-0145)
    4. See all 5 articles »