Summary: Routine maintenance to filesystem to improve security.
Maintenance Window: 09/10/2013 23:00 - 10/10/2013 01:00
Expected Duration: 30 Minutes Maintenance, <10 Minutes Outage
Impact Expected: During the entirety of the maintenance window (2 hours) and the 30 minute of expected maintenance the operation of the filesystem will be considered 'at risk', meaning that IVR services and FTP/SFTP transfers should not but *may* be affected. During the 30 minutes of expected maintenance remote filesystem connections will need to be reset, meaning that IVR services and FTP/SFTP transfer *will* be affected at some point. It is expected that remote filesystem connections will automatically reconnect, which would result in only a very small amount of downtime (<10 seconds). However if the remote filesystem does not automatically reconnect then manual reconnections can be performed in approximately less than 10 minutes. During the period of the remote filesystem not being connected, FTP/SFTP transfers (uploads and downloads) will fail, as will IVR services.
Apologies for any disruption that this may cause.
If you have any questions or remarks please log a ticket through the Helpdesk system.