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What does a transaction 'TIMEOUT' mean?

Occasionally on a report the status of a transaction will appear as 'TIMEOUT'. This means that we haven't received a response from the bank or merchant within a given period of time, therefore there is no result available. In these instances your settlement reports will contain the actual result of the transaction.

Depending on your service and what has been specified in the Service Design Document, we may also send you an email explaining that a customer received a 'TIMEOUT' during a transaction, and this email will usually contain the actual result of the transaction once we receive it from the acquiring bank. 

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  1. Dominic Radford

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