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Unexpected service disruption affecting payment services- 21/02/2019

Time: 

Thursday 21st February 2019 - ongoing


Detail: 

 The Encoded team are currently investigating as issue processing payments through the Cardsteam payment platform. This issue is affecting around 7% of all transactions.

 The symptoms of the issue in affected cases are causing delayed transaction responses (in some cases greater than 30 seconds). This issue is affecting all products and platforms using the Cardstream payment platform.

If you are unsure of the responses of any particular transaction or if you have any questions regarding this issue then please raise a ticket with the Encoded Helpdesk and we will be sure to assist you as quickly as possible.

Helpdesk: https://helpdesk.encoded.co.uk/

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  1. Frank Pocklington

  2. Posted

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