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3rd Party Service Advisory: Notification of Visa Processing Disruption - Resolved

Update: 2018-06-02 08:41:00 


Status: Resolved 



On June 01 between 14:00 and 23:35 (UTC) Mastercard identified a service event on the European Gateway that may have impacted some Mastercard Payment Gateway Service transactions.

Mastercard transaction processing was restored at 23:35 (UTC) on June 01 and the third party confirmed that the service event was resolved at 03:32 (UTC) on June 02.





Update: 2018-06-01 22:21:00 




 We have been informed that Visa processing has now stabilised.  Visa have provided the following statement regards today’s service disruption:

”...Visa cardholders can now use their Visa cards as we are currently operating at close to normal levels.

The issue was the result of a hardware failure. We have no reason to believe this was associated with any unauthorised access or malicious event.”

Further information can be found here:

Thank you.




Update: 2018-06-01 21:16:00 


Visa is still experiencing authorisation issues. 




Update: 2018-06-01 19:20:00 



Please be advised that this Visa is still experiencing intermittent issues.

Please be aware this is impacting Merchants across Europe. Visa is continuing to investigate the issue and is aiming to restore processing services as soon as possible.

We will provide another update when available.



Update: 2018-06-01 16:05:00 



Visa is still experiencing intermittent issues. Visa is continuing to investigate the cause of this disruption and further information will be provided when available. 




2018-06-01 15:20:00 



Visa is currently experiencing a service disruption which are causing some Visa card transactions to fail. Visa is aware of the issue and they are currently investigating the cause of this disruption.


We will keep you informed of any updates as and when they become available.

Apologies for any disruption that this may cause. We appreciate your co-operation and understanding regarding this issue.


If you have any questions or remarks please log a ticket through the Helpdesk system. 

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  1. Frank Pocklington

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