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Telephony Outage, Planned Maintenance 2018-03-29 22:00 BST - COMPLETED


Update: 29/03/2018 23:57 BST

Status: COMPLETED at 23:30


All maintenance work has now been completed successfully and the system is fully operational. The work took quite a while longer than expected due to unforeseen issues with physically fitting the routers in the rack.  Apologies if this caused any inconvenience. 




29/03/2018 22:00 BST


Maintenance Window:

29/03/2018 22:00 BST - 29/03/2018 23:00 BST, any outage should be limited to a few minutes.


Encoded's telephony routing switches have reached EOL and need replacing.



Our telephony routers have reach end-of-life status and need replacing (they will cease to function at midnight on the 31st).  We have been speaking to our suppliers to try and extend their use without causing any disruption.  So far we have been unable to get a firm confirmation from them, and as such we shall be replacing the hardware Thursday evening (2018-03-29) which will cause a brief amount of downtime to all telephony services (IVR, Assisted). 

We'll update this ticket as we confirm the details.


If you have any questions or remarks please log a ticket through the Helpdesk system.

If you wish to inform us of any changes to your contact details, please notify us via the e-mail address:

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  1. Bob Davies

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