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(RESOLVED) Unexpected Service Disruption 2017-07-26 14:10 - 2017-07-26 14:16:00

Update: 2017-07-26 14:16:00

All services are now restored. An issue occurred which appears to have resulted in a temporary loss of connection to our primary database. Engineers are continuing the investigate to identify the root cause.




2017-07-26 14:10:00



We are currently experiencing an unexpected service disruption which is affecting all services. Encoded engineers are currently working on the issue and we will provide an update as soon as possible.


Apologies for any disruption that this may cause. We appreciate your co-operation and understanding regarding this issue.

If you have any questions or remarks please log a ticket through the Helpdesk system. 

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  1. Frank Pocklington

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