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Service outage for SIP based IVR services - Restored (at risk)

Update: 11:17

We are of the understanding that all numbers affected by the service disruption this morning are now fully resorted and functional. We have reached out to our service provider for a full report of the issue and we are also currently testing numbers affected to in order to confirm that all services are once again operational. Due to this we consider the issue to be tentatively resolved but IVR services should still be considered 'at risk' during the subsequent monitoring period. 

 


 

Update: 10:31

The root cause of this issue has now been fully diagnosed and acknowledgement of the issue by our service provider responsible for the number within the affected range has been received. The provider affected is currently working to resolve any remaining issues as quickly as possible with the aid of our technical team. We will be sure to post further updates as soon as they become available.

 

 


 

 

Update: 09:42

Some numbers within the affected range are now once again receiving calls and we believe that gradually more services are returning and servicing calls. We are working with our service provider to reinstate the remaining numbers as quickly as possible.

 


 

 

Time: 17-05-2016 08:55 - Ongoing

 

Affected Services: 

SIP traffic only.

 

Service Status: 

Service outage for IVR services, please see description below.

 

Detail: 

We are currently experiencing disruption to SIP based traffic at our Colo2 data centre. This issue affects only IVR services and may result in calls to these services connecting but otherwise silent. We are aware of the issue and are working to resolve affected services as soon as possible.

 

Apologies for any disruption that this may cause. We appreciate your co-operation and understanding regarding this issue.

If you have any questions or remarks please log a ticket through the Helpdesk system or email helpdesk@encoded.co.uk

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  1. Frank Pocklington

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