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Payment Processing Issue (TNS) Resolved

Time: Tuesday 28th October 2014 - 12:45 - 12:54

Detail: We are currently experiencing issues connecting to our payment processing gateway; TNS. All payments attempting to be processed by the TNS gateway are currently affected. No response to payment requests is being provided by the TNS gateway, which is being treated by our system as a timeout. Please refer to your Service Design Documents for details on how timeouts are dealt with in your service. It is currently unknown whether these payments are successfully being processed. More information will follow as we receive it. 

Apologies for any disruption that this may cause. We appreciate your co-operation and understanding regarding this issue. If you have any questions or remarks please log a ticket through the Helpdesk system. 


Update (12:54): 

We can confirm that the issue is now resolved. We apologise for any inconvenience caused by this issue.

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  1. Frank Pocklington

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